One Rep Closer to Greatness

I've used Clubright now for 6 months, and after my previous software company let me down with bad service, it's a breath of fresh air, and a third of the price! Support is also fantastic with my chats being answered very quickly.

We have been using this software system for 12 months now. It's really suited us and the zoom integration during the lockdowns has been brilliant. The customer service team are great. They are always updating and improving - keep up the great work.

Current Major Bug in the software I've had clubright since the beginning of the year. The team is decent and tries to be helpful in fixing the occasional glitches that happens which is expected. They've usually been very quick to help when needed. Software is easy to use and I like the chat function on the site. However, over the past 3 - 4 months there's been a major issue where members continue to be charged after their membership ends because the CR software all of a sudden is unable to cancel the DD mandate/subscription albeit the membership has ended. This is not only ruining our reputation as a business but it's resulting in a huge influx of DDIC claims as well as upto £900 - £1200 refunds to be processed each month. This is time consuming having to respond to each email individually, and becoming expensive because the transaction costs on these are non-refundable. We haven't received any apology from CR, nor have we received any update regarding t he time frame when they expect this bug to be fixed. I find it to be unacceptable and beginning to put a bad taste in my mouth. I'll be back to amend this review once it's fixed. I don't know how long I can continue to endure this before I consider looking for another provider. Without this issue they'd be 5 star!